Faq

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Continental French viennoiserie breakfast is included.

Book direct with Hôtel Chez Swann. It is quick, easy and completely secure. To ensure our competitive prices and availability, room rates are displayed at all times and availability is shown in real-time directly from our hotel reservation system.

  • Smoke-free property
  • No pets
  • Check-in time: 3:00 pm
  • Check-out time: 12:00 pm
  • Late Check-out policy: 50% of booking rate, based on hotel occupancy
  • Payment methods: Cash, Debit, Visa, American Express, Master Card.
  • Deposit: Credit card number is required to secure reservation
  • Cancellation: All reservations are guaranteed by credit card

FLEXIBLE RATES

Standard reservations at Internet Rates may be cancelled or amended 48 hours before 12:00 pm EST on the due date of your arrival.

BEST AVAILABLE RATES, PACKAGES AND RACK RATES

Saver Rates (best available rates, rack rates, special offers and promotions) may not be cancelled or amended.

PAYMENT TERMS:

Your payment card WILL be charged for Advance Purchase Rates (special offers and promotions). Advance Purchase Rates (pay now) are strictly non-refundable, non-changeable and non-transferrable.

Your payment card WILL NOT be charged for standard reservations at our Internet Rates. Hôtel Chez Swann requires your secure card details in order to guarantee reservation. If you fail to cancel your reservation 48 hours before 12:00 pm EST on the due date of your arrival, Hôtel Chez Swann will charge your payment card. 48 hours notice of cancellation is required to avoid one-night charge.

Promotions are subject to availability.

Parking is outside the hotel with several options available. The Mount Stephens Hotel offers paid indoor parking right next door to Chez Swann.

A second option is a paid outdoor parking lot located at the corner of Maisonneuve and De La Montagne, a 5-minute walk from the hotel.

Daily except for weekends and Bank Holidays.

With free wifi and unlimited calls within Canada and the USA.

Extra bed (extra charge).

One crib on request (extra charge).

Taxis, limo/town car service and the metro are just a step away. Bixis, Montreal’s public bike sensation, are just across the street. (550 km of bike paths criss-cross Montreal!)

Pay your bill quickly with our express service!

24-hour concierge team

Discover the Montrealer’s Montreal. Beyond the usual recommendations, tips and tricks our Guest Service Agents will give you the keys to our cool and hip city.

Facsimile, email, photo copying and additional services available.

Our bike room will keep you in shape and get your heart pumping before spending a great day in downtown Montreal.

  • With free wifi and unlimited calls within Canada and the USA.
  • TV
  • Air conditioning
  • Nespresso coffee machine
  • Fridge
  • In-room safe
  • Work table with chair

Our staff is equipped to accommodate you in multiple language including English, French, Italian and Russian

Shopping Basket